Leading design experiences for a Fortune 500 company that is known for its secure software, storage, and backup solutions.

Over the course of 4 years, I led and collaborated with cross-disciplinary teams of visual designers, UX designers, product management, and developers through multiple projects for Symantec Enterprise and SMB products.

Role:

UX Research
Strategy
Workshop Facilitation
Design Direction
Product Design
Iconography

Advanced Threat Protection (2014)

A security solution for IT Managers to protect companies against targeted attacks by recognizing malware threat trends.

Advanced Threat Protection is a first of its kind for Symantec. ATP is designed to protect companies against targeted attacks by leveraging Symantec’s unprecedented scope of global visibility. 

Approach

We began defining the product through work sessions with the Symantec product and engineering team covering off on Information Architecture, Persona and User Stories, Task Flow Analysis as well as Competitive research.

Working through user tasks informed by our initial stimulus testing, we mapped these tasks to a journey flow which helped determine any gaps in the tasks that we needed to design for.

Design Exploration

Throughout the design phase, we leveraged a set of design principles distilled from our initial worksession:

“Guiding, Layered, Fluid, Empowering”

These informed the vision for the UI and guided the design team and Symantec engineering team to share our vision for articulating how the interface should look and behave. We tested our hypotheses again through qualitative contextual observations with IT professionals before moving into the final design phase.

The resulting months of collaboration between the Symantec team and the agency UX and Visual teams was an exceptional product experience that truly kept the focus on the end-user.

Symantec 360 for Business (2012)

The first design iteration of a cloud-managed service designed to keep SMB’s safe against malware and viruses, as well as providing backup, all with a simple and easy use setup wizard.

The goal of the redesign was to create a design system that would dissolve the inconsistent, fragmented experience and ensure customers had a simple, consistent, and coherent experience when they interact with Symantec services and products, no matter which or how many products they choose.

Symantec.cloud (2012)

A redesign of the Messagelabs website, helping transition Messagelabs into the Symantec family. In addition, we redesigned the identities and icons for the Messagelabs line of products.

These products provide a range of managed security services to protect and control email, web, instant message communications and backup, and proved to be the perfect fit within the newly launched symantec.cloud platform.

Norton MyLife (2011)

Today’s consumer has expectations: they are busy, and demand faster technology that makes life easier. These challenges relate to managing, securing and controlling personal online information.

Norton set out out to create an online security app to protect all the endpoints in a truly connected home, with a cross-device presence. We collaborated with their consumer product team to envision a concept that could bring their ideas to life.